Terms and Conditions & Privacy Policy

Last Updated: August 31, 2021

Thanks for your interest in Atexto LLC. (“Atexto,” “we,” or “us”) and our website atexto.com, as well as our related websites (collectively, our “Site”). These terms and conditions, together with Atexto’s Privacy Policy (together, these “Terms”), govern your access to and use of the Site, so please read everything carefully. These Terms expressly do not govern your access to or use of Atexto’s Software Platform or Services, which are subject to the Atexto Master Software and Services Agreement, the Atexto End User Terms and Conditions, or other written agreement in place between you and Atexto.

Atexto LLC owns and operates the website(s) kore.atexto.com and workhub.atexto.com.
Your access to and use of Atexto Platforms is subject to the following terms and conditions and privacy policy.

BY CREATING AN ACCOUNT OR BY OTHERWISE ACCESSING OR USING THE SITE, you are agreeing to be bound by these Terms, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have the authority to bind you to these Terms and you agree to be bound by these Terms. If you do not agree with any of the terms in these Terms, you are prohibited from using or accessing the Site.

1. Use License

Subject to your complete and ongoing compliance with these Terms, Atexto hereby grants you a non-exclusive, non-transferable, non-sublicensable, revocable, worldwide right to (a) access and use the Site, solely with supported browsers through the Internet for your own internal purposes. You may not permit the Site to be used by or for the benefit of unauthorized third parties. Nothing in these Terms will be construed to grant you any right to transfer or assign rights to access or use the Site. All rights not expressly granted to you are reserved by Atexto and its licensors. You may not (i) modify or make derivative works based upon the Sites; (ii) reverse engineer the Site or access the Sites in order to (a) build a competitive product or service, or (b) build a product using similar features, functions, or graphics of the Sites, or (c) copy any features, functions, or graphics of the Sites. You further acknowledge and agree that, as between the parties, Atexto owns all rights, title, and interest in and to the Sites, including the visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Site, and all intellectual property rights therein.

2. Third-Party Software

The Site may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components (“Third Party Components”). Although the Site is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third Party Components under the applicable third-party licenses or to limit your use of the Third-Party Components under those third party licenses. The Site may also contain links to third-party websites. Such linked websites are not under Atexto’s control, and Atexto is not responsible for their content.

3. Third-Party Software

Atexto does not control and does not have any obligation to monitor any content made available by third parties or the use of the Site by its users. You acknowledge and agree that Atexto reserves the right to, and may from time to time, monitor any information transmitted or received through the Site for operational or other purposes. If at any time Atexto chooses to monitor the content, Atexto still assumes no responsibility or liability for the content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used following our Privacy Policy.

4. Term and Termination

These Terms are effective beginning when you accept these Terms or first access or use the Site, and ending when terminated as described below. If you violate any provision of these Terms, your authorization to access the Site and these Terms automatically terminate. In addition, Atexto may, at its sole discretion, terminate these Terms or suspend or terminate your access to the Site, at any time for any reason or no reason, with or without notice. You may terminate these Terms at any time by emailing legal@atexto.com.

5. Indemnification

To the fullest extent permitted by law, you agree to defend, hold harmless and indemnify Atexto and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (together, the “Atexto Entities”) from and against any claims brought by a third party, and any related losses, costs, expenses, damages or other liabilities incurred arising from or related to (a) your unauthorized use of, or misuse of, the Sites; (b) your breach of any provision of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (e) any dispute or issue between you and any third party. Any such indemnification will be conditioned on our notifying you in writing of any such claim, demand, action, cost, liability, loss, or threat of any thereof. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by (without limiting your indemnification obligations concerning that matter), and in that case, you agree to cooperate with our defense of those claims. We reserve the right to report any wrongdoing of which we become aware to the applicable government agencies or otherwise.

6. Disclaimer

THE SITE AND ALL MATERIALS AND CONTENT ON AND AVAILABLE THROUGH THE SITE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. Atexto makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement of intellectual property or other violation of rights, and any warranty arising out of course of dealing, usage, or trade. Atexto does not warrant that the Site or any portion of the Site, or any materials or content offered through the Site, are accurate, complete, or current, or will be uninterrupted, secure, or free of errors, viruses, or other harmful components; and Atexto does not warrant that any of those issues will be corrected. Atexto may make changes to the Sites at any time without notice, including by limiting or discontinuing certain features of the Sites. Atexto does not, however, make any commitment to update the Sites. Atexto will have no liability for any change to the Site or any suspension or termination of your access to or use of the Site.

THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Atexto does not disclaim any warranty or other right that Atexto is prohibited from disclaiming under applicable law.

7. Limitations of Liability


Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to and does allocate the risks between the parties under these Terms. This allocation is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of these Terms.

8. Modifications

Atexto may revise these Terms at any time without notice; provided that, if we make any material changes to these Terms, we will use commercially reasonable efforts to notify you. By continuing to use the Site, you are agreeing to be bound by the then-current version of these Terms.

9. Governing Law

Any claim relating to the Sites or these Terms will be governed by the laws of the State of California without regard to its conflict of law provisions.

10. Support

We are under no obligation to provide support for the Site. In instances where we may offer support, the support will be subject to published policies.

11. Contact Information

You may contact us by emailing us at legal@atexto.com.

Atexto Privacy Policy

Atexto LLC. (“Atexto”, “we”, or “us”) provides this Privacy Policy to inform you of our practices regarding the collection, use, and disclosure of your personal information.

This Privacy Policy applies to the personal information we collect when you use our websites (such as www.atexto.com) and our products, services, and applications (collectively, the “Services”), or when you attend an Atexto event or otherwise interact with us.

“Users” or “you” may; depending on the context, be: a visitor to our website or social media pages; a recipient of our communications; or an individual registered for our Services, including individuals who are provisioned an account by our customers (“Customers”).

This Privacy Policy does not apply to the personal information that we process as a data processor or service provider on behalf of our Customers in the course of providing the Services.

Your privacy is important to us. Please read this policy carefully to understand how we will collect, use, and disclose your information, and what choices you have concerning your information. If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access.

We recommend that you read this Policy in full to ensure you are fully informed. However, to make it easier for you to review those parts of this Policy, which apply to you, we have divided up the document into the following sections:


1. Who We Are

We are Atexto, a San Francisco-based company with a mission to democratize and accelerate the adoption of voice technologies. We offer companies data to train and improve their speech recognition models.

2. Information We Collect

A. Information You Provide Us Directly. We collect the information you provide directly to us when interacting with us or using the Services. We use this information to provide, improve, promote, and protect the Services. The information we collect includes the following:

  • Account information: When you register with us through the Services to become an Atexto User or sign in to an account created by a Customer, we may ask you to provide personal information such as your name, email address, phone number, company name, and role to register your account.

  • Payment information: We may collect billing information (including credit card details, PayPal emails and billing address) to process your payment for use of the Services.

  • Marketing information: If you express an interest in obtaining information about our Services, sign up for an event or webinar, provide our business partners with your information, or download certain content, we may ask you to provide us with information about you such as your name, email address, address, phone number, title, company name, and other information. We use this information to promote the Services to you with Atexto newsletters, marketing, or promotional materials, and other information that may be of interest to you (but only where permitted by law and by your marketing preferences).

  • Feedback and support data: We may collect information from you in surveys that we may conduct to improve the Services. We may also collect the information you provide us in connection with support queries we receive from you.

B. Information We Collect From You Automatically. We use typical tools and services, such as log files, cookies, pixel tags, and similar technologies to automatically collect information, which may contain personal information from your devices while you navigate our Services or interact with emails we sent to you. The information we collect includes the following:

  • Device data: When you use the Services, we may collect information about the devices you use to access the Services, including IP address, browser or device type, operating system, the website you visited before the Services, and identifiers of your devices.

  • Usage Data: When you interact with our Services, we collect information about how you use the Services, including tracking Users’ activity in our Services (such as date/time stamps associated with your usage, pages viewed, searches, and other actions you take (e.g. which features you use).

  • Cookies and similar technologies: We use cookies, tracking pixels, and similar technologies by working with our trusted third-party service providers, including Google Analytics, to provide, improve, protect, and promote our Services. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your username and password for future logins to the Services. Second, we utilize session ID cookies to enable certain features of the Services, to better understand how you interact with the Services, and to monitor aggregate usage by visitors and Users and web traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Services. A tracking pixel is a unique identifier embedded in a website, online advertisement, or email. We use tracking pixels to understand how you interact with our websites and emails and helps us and our advertising service providers better promote our Services. We also use HTML5 local storage objects (“HTML5 LSOs”) or Flash local storage objects (“Flash Cookies”) to store content information and preferences. Our website does not respond to Do Not Track signals. Please see the "Your Privacy Rights and Choices" section below to learn about the choices you have about our use of cookies and similar technologies.

  • Location data: When you use the Services, we may collect information about your location based on your IP address, such as city, state, and country.

3. How We Use Information

We use the personal information described above for the following business and commercial purposes:

  • Provide, maintain, improve, and protect the Services: We use the information that you provide us to provide the Services to you by our contract with you or the relevant Customer.

  • Communicate with you about the Services: We use your contact information to communicate with you about service updates and technical or administrative matters.

  • Managing event or webinar registrations and attendance: We process your personal information to plan and host events or webinars for which you have registered or that you attend, including sending related communications.

  • Sending marketing communications: We process your personal information to send you marketing information, such as Atexto newsletters, marketing, or promotional materials, and other information about our products and services that may be of interest to you (but only where permitted by law and by your marketing preferences). Please see the "Your Privacy Rights and Choices" section below to learn how you can control the processing of your personal information by Atexto for marketing purposes.

  • For our business purposes: such as data analysis, audits, developing new products and services, and expanding our business activities in reliance on our legitimate interests.

  • Complying with legal obligations: We will use your personal information where we reasonably believe that such action is necessary to (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of Atexto or other users, and (d) to protect Atexto’s or its licensors’ rights, property, safety, or interest.

We may aggregate or de-identify information submitted to or collected by the use of the Services so that the information does not identify you or the Customer, for example, to provide overall usage statistics of our Services.

4. Legal bases for processing personal information (EEA and UK only)

If you are based in the European Economic Area or the United Kingdom, our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect and use personal information from you where the processing is in our legitimate interest and not overridden by applicable law, your data protection interests, or fundamental rights and freedoms. Typically, our legitimate interests include improving, maintaining, providing, and enhancing our technology and the Services; ensuring the security of the Services; and supporting our marketing activities.

In some limited cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not, as well as of the possible consequences if you do not provide your circumstance

5. Information Sharing and Disclosure

If your User account was provisioned by a Customer, your administrator (“Admin”) may have access and control over the information associated with your account. The Customer may have its policies governing access and use of information in your User account.

  • Depending on a Customer’s settings and your choices, we will share certain information with other Users that are part of a Customer account.

  • Atexto uses certain trusted third-party service providers to help us provide, improve, protect, and promote our Services. These third parties may have access to your personal information to perform services on our behalf but only as is reasonably necessary for the purpose that Atexto has engaged them for and in compliance with this Privacy Policy. Some of the third parties that Atexto may share your personal information with include providers who assist Atexto with functions such as billing; customer support; hosting and storage; analytics; and marketing services.

  • You or your Admin may provide a third-party service (e.g., a single sign-on service) with access to your information. The use of such information by a third-party service will be governed by the third-party service’s privacy policy.

  • We may share your information with Atexto’s affiliates and business partners to provide, improve, protect, and promote the Services, or communicate with you.

  • We may sell, transfer, or otherwise share information in connection with a merger, acquisition, reorganization, or sale of assets, or the event of bankruptcy.

  • We may disclose your information to third parties if we determine such disclosure is reasonably necessary to (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of Atexto or other users, and (d) to protect Atexto’s or its licensors’ rights, property, safety, or interest.

  • We may also disclose or share your personal information where you have given us your consent to do so for a specific purpose.

6. Your Privacy Rights and Choices

Depending on your location, and subject to applicable law, you may have the following rights about the personal information we control about you.

  • You can access, correct, amend, and delete your personal information by contacting us at privacy@atexto.com.

  • If you are based in the EEA or UK, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information. You can exercise these rights by contacting us at privacy@atexto.com.

  • You or your Admin may provide a third-party service (e.g., a single sign-on service) with access to your information. The use of such information by a third-party service will be governed by the third-party service’s privacy policy.

  • If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. If you choose to no longer receive marketing communications, we may still communicate with you about security updates, responses to service requests, or other service-related, non-marketing purposes.

  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal.

  • We may disclose your information to third parties if we determine such disclosure is reasonably necessary to (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of Atexto or other users, and (d) to protect Atexto’s or its licensors’ rights, property, safety, or interest.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you are based in the EEA or UK, the contact details for data protection authorities are available here.

We may request specific information from you to help us confirm your identity and process your request. If your User account was provisioned by a Customer, and if you seek to access, correct, amend, or delete data associated with your account, you should direct your requests to the Customer’s Admin.

You also have choices concerning technologies we use to automatically collect information as described below:

  • We use cookies served by Google Analytics to collect limited data directly from end-user browsers to enable us to better understand your use of the Services. You can find out more about how Google uses information when you visit a website that uses Google Analytics, please visit https://policies.google.com/technologies/partner-sites.

  • For more information about cookies and how to disable them, please visit www.allaboutcookies.org. You may also find more information about how to control cookies and opt-out of receiving tailored advertising from the Network Advertising Initiative’s Consumer Opt-Out or the Digital Advertising Alliance’s Consumer Opt-Out. You are responsible for the choices you make regarding these mechanisms.

  • To learn how to manage privacy and storage settings for Flash cookies, please visit the Macromedia site.

  • HTML5 LSOs can be managed using browser tools and settings.

7. Information for California Consumers

This section applies to California consumers, and it describes how we collect, use and share the Personal Information of California consumers in operating our business, and their rights concerning that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA. Under the CCPA, “Personal Information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

A. How We Collect, Use, and Share your Personal Information. We collect the following statutory categories (as defined by CCPA) of Personal Information directly from you or automatically from your device:

  • Identifiers, such as your name, electronic voice records, email address, phone number, company name and role, device identifier, IP address, unique browser ID, cookies, beacons, pixel tags, account login, other unique identifiers;

  • Commercial information, such as your service subscription records, and site engagement;

  • Internet or network information, such as browsing and search history, site and advertisement interactions;

  • Financial information, such as credit card and other billing-related information;

  • Geolocation data, such as city, state, and country based on IP address.

The business and commercial purposes for which we collect this information are described in Section 3 of this Privacy Policy, and the categories of third parties to whom we “disclose” the information for a business purpose are described in Section 5 of this Privacy Policy.

B. California Privacy Rights. California law grants California residents, consumers, certain rights and imposes restrictions on particular business practices as set forth below.

  • You may request access to, or for a copy of the personal information we have collected, used, disclosed, and sold about you over the past twelve (12) months.

  • You may also request that we delete the certain personal information we have collected from you.

  • You have a right not to receive discriminatory treatment for the exercise of your CCPA privacy rights.

  • California consumers have the right to opt out of the sale of their personal information. We do not and will not sell your personal information. We may provide third parties with certain personal information to provide or improve our products and services, for example, to deliver products or services at your request. In such cases, we require those third parties to handle the information by applicable laws and regulations.

C. How to Exercise Your California Privacy Rights

If you are a California consumer seeking to exercise your CCPA rights, or if you are an authorized agent wishing to exercise CCPA rights on behalf of someone else, please e-mail us at privacy@atexto.com. We will respond to verifiable requests received as required by law.

Please note that to protect your personal information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent has written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your personal information.

California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@atexto.com

If you have questions about your rights under CCPA, please send us an email to privacy@atexto.com.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

9. Security

Atexto is concerned with safeguarding your information. Atexto employs appropriate and reasonable physical, technological, and administrative security measures. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. International Transfer

Information that we collect from you may be transferred to, stored, and processed by us, our affiliates, and other third parties in countries outside the EEA, the UK and Switzerland including, but not limited to, the United States and other countries, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world.

For transfers of personal information from the EEA, the UK, and Switzerland to third countries, we will transfer personal information according to the requirements of applicable data protection legislation by putting in place appropriate safeguards, including by entering into European Commission Standard Contractual Clauses. Customers transferring personal information from the EEA, the UK or Switzerland can reach out to Atexto for a copy of its Data Processing Addendum by contacting us at privacy@atexto.com.

In addition, Atexto has self-certified to the EU-U.S. and Swiss-U.S. Privacy Shield. For more information, see our Privacy Shield Notice. While the EU-US and Swiss-US were invalidated in 2020 by the Court of Justice of the European Union, we will continue to honor our obligations under our certification and adhere to the Privacy Shield principles.

11. Links to Other Websites

Our Services may contain links to or interoperate with third-party services. When you click on a link to any other website or location, or when you or the Customer provides a third-party service with access to information in your account, such third-party may then collect or access information from you or the Customer. The use of such information by the third-party service will be governed by the third-party service’s privacy policy. We have no control over, do not review, and cannot be responsible for, these third-party services. We encourage you to read the privacy policies of every website you visit and every third-party service you use.

12. Our Policy on Children

The Services are not directed to individuals under 16, or a higher age depending on your jurisdiction (“Required Age”). If Atexto becomes aware that a child under the Required Age has submitted information to us, we will delete the information. If you believe that we may have any information from a child under the Required Age, please contact us at privacy@atexto.com.

13. Contacting Us

If you have questions about this Privacy Policy, please contact us at privacy@atexto.com.

14. Modification of Privacy Policy

Atexto may modify this Privacy Policy from time to time. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website.

If we make any material changes to this Privacy Policy, we may provide you with additional notice, such as posting a notice of the changes on our website or by directly sending you a notification.

We encourage you to review this Privacy Policy from time to time to inform yourself of any changes.